Top Down Ventures is pleased to announce its strategic investment in zofiQ, an AI‑native platform purpose‑built for managed service providers (MSPs) to drive intelligent automation across their operations. With this partnership, zofiQ is poised to transform MSP operations by embedding intelligent agents into existing PSA/RMM workflows, enabling thousands of SMB‑focused providers to automate work at scale.
Why zofiQ Matters
zofiQ addresses a critical pain point for MSPs: repetitive service desk tasks, slow technician ramp‑up, and under‑leveraged data. By combining deep PSA integrations, self‑improving AI agents, and real‑time operational intelligence, zofiQ enables MSPs to:
- Automates repetitive triage and dispatch tasks
- Provides real‑time context and guidance to technicians
- Creates a self‑improving knowledge loop that continuously enhances performance
“MSPs are evolving from service delivery to intelligence delivery,” said Chris Day, General Partner at Top Down Ventures. “zofiQ embodies that shift: purpose‑built for the channel, designed for automation, and aligned with the next wave of MSP growth.”
Transforming Service‑Desk Efficiency at Scale
In a comprehensive deployment with Peak Global Solutions, zofiQ’s agent‑based automation platform delivered significant results:
- 20% fewer escalations as frontline technicians resolved more issues independently
- 25% higher first‑touch resolution rate through improved classification and prioritization
- 30% faster onboarding thanks to standardized workflows and contextual intelligence
- 6 to 8 hours per week saved per technician through automated triage and dispatch
“These outcomes prove the platform doesn’t just replace labor - it amplifies service capability,” said Dan Olson, CEO of Peak Global Solutions. “zofiQ has become the operational heartbeat of our service desk.”
Top Down’s Strategic Thesis
“At Top Down Ventures we invest in companies that elevate the MSP channel from efficiency to intelligence,” said Joel Abramson, Managing Partner at Top Down Ventures. “zofiQ is a standout: an AI‑first platform that speaks the MSP language and unlocks both margin uplift and operational scale. We’re thrilled to back the team and support their expansion across the ecosystem.”
About zofiQ
zofiQ is the world’s leading agentic AI platform for MSPs, seamlessly integrating into PSA and RMM tools to automate key workflows, triage tickets, and deliver real‑time intelligence. From endpoint management to NOC alerts and technician productivity, zofiQ transforms service delivery into an autonomous cadence. Learn more at zofiQ.ai
About Top Down Ventures
Top Down Ventures is the first early-stage venture capital firm focused on the MSP software ecosystem. The firm partners with founders building automation, intelligence, and governance platforms for the global SMB market. Through its research, events, and investments, Top Down’s mission is to elevate the MSP industry from Main Street to Wall Street.
For more information, visit topdown.ca